Privacy Policy
Last updated: September 6, 2026
Merak (hereinafter referred to as “we”, “us” or “the Company”) values your personal data and privacy.
This Privacy Policy explains how we collect, process, use and protect your personal data when you browse the Merak website (the “Website”), use its features, or contact us through the Website.
By using this Website, you acknowledge that you have read and understood this Privacy Policy.
1. Scope
This Privacy Policy applies to the Website:
https://www.meraksply.com/
and to the related pages, contact forms and online services provided through the Website.
The Website may contain links to brand owners, authorized dealers, partners or other third-party websites. Once you leave this Website, the collection and use of personal data by third-party websites is governed by their own privacy policies and is not covered by this Policy.
2. Personal Data We May Collect
Depending on how you use the Website, we may collect the following information.
2.1 Information You Provide
When you contact us through the Partnership Enquiry form, email or other contact methods, you may provide: name; company or organization name; telephone number; email address; type of enquiry or collaboration; enquiry details; and other relevant information you voluntarily provide during the communication.
Please do not submit sensitive or unnecessary personal data through general contact forms where it is unrelated to the purpose of your enquiry.
2.2 Website Usage and Technical Data
When you browse the Website, our servers or related information systems may automatically record certain technical information, such as: IP address; browser type and version; operating system and device type; date and time of access; pages viewed; referring page or website; Website activity and error logs.
This information is primarily used to operate the Website, maintain information security, troubleshoot issues and improve our services.
3. Purposes of Collecting and Using Personal Data
We may collect, process and use your personal data to: respond to your questions, comments or partnership enquiries; handle brand representation, market partnerships, channel partnerships, design and architecture projects, and other business communications; provide information about brands, products, authorized channels or related services; maintain and manage business relationships with partners; maintain Website operation and information security and prevent abuse, spam or malicious activity; analyze Website usage to improve content, functionality and user experience; comply with applicable legal requirements or handle legal matters; and for other necessary purposes reasonably related to those listed above.
We will not use your personal data arbitrarily for purposes that are not reasonably related to the purposes for which it was collected.
4. Period, Location, Recipients and Methods of Use
Retention Period
Your personal data will be retained for as long as necessary to fulfil the purposes for which it was collected. Partnership enquiry data may be retained while an enquiry is being handled, during subsequent business communications and for a reasonable business-record period. Where law requires a longer retention period, the applicable legal requirement will apply. When the purpose no longer exists, the retention period expires, or continued retention is no longer necessary, we will delete, cease processing or otherwise appropriately dispose of the data as circumstances require.
Location of Use
Personal data is primarily used within the Republic of China (Taiwan). Where our hosting, email, cloud services, Website maintenance or other necessary third-party information services involve systems or servers located outside Taiwan, data may be transferred or processed across borders to the extent necessary to provide those services.
Recipients
Your personal data may be processed or used, where necessary, by the Company and authorized personnel; partners or service personnel directly related to your enquiry; service providers engaged to provide hosting, information systems, email, Website maintenance, information security or other necessary technical services; and competent authorities, judicial bodies or other government agencies legally entitled to request the data.
Except where required by law, necessary to provide the relevant service, or with your consent, we will not sell, rent or exchange your personal data with third parties.
Methods of Use
We may process and use your personal data electronically, on paper, through automated information systems, by email, by telephone or by other methods consistent with the purposes of collection.
5. Cookies and Similar Technologies
The Website uses cookies and similar technologies to support normal operation, improve user experience, understand Website usage and help us improve content and services.
Cookies are small data files stored by a website in your browser or on your device. Cookies used by this Website may include cookies necessary for core Website functionality; functional cookies that store Website preferences; analytics cookies used to understand traffic and usage behavior; and cookies used to support Website security and prevent abnormal use.
You can view, restrict, block or delete cookies through your browser settings. Some cookies are necessary for the Website to function properly. If you disable them, certain Website features may not work as intended.
6. Website Analytics and Usage Analysis
To understand how the Website is used and to improve its content and user experience, we use the following third-party analytics services.
Google Analytics 4
We use Google Analytics 4 (GA4) to analyze Website traffic and overall usage. GA4 may collect or process information such as pages viewed, visit times and session duration, traffic sources, device and browser type, approximate geographic region, Website activity and interaction information, and other technical information used for statistical analysis. This information is primarily used to understand overall usage trends, evaluate content performance and improve Website structure and user experience. Google’s processing of such information is also subject to its own privacy policy and terms of service.
Microsoft Clarity
We use Microsoft Clarity to understand how users interact with the Website and to improve layout, navigation and the overall user experience. Microsoft Clarity may use cookies or similar technologies to record information such as pages viewed, clicks and actions, scrolling behavior, page navigation sequence, device, browser and operating system information, and other technical and interaction data generated during Website use. Clarity’s analytics features may include usage statistics, heatmaps and session replay. We use this information primarily to identify usability or layout issues and improve Website functionality and user experience. Microsoft’s processing of such information is also subject to its own privacy policy and terms of service.
7. Third-party Services and Embedded Content
The Website may use or link to services provided by third parties, including but not limited to Google Analytics, Microsoft Clarity, brand owner websites, map services, image or video content, authorized dealer or partner websites, and other third-party services required for Website operation.
When you use these services, view third-party embedded content or visit a third-party website, the third party may use cookies, record browsing information or process data related to its services in accordance with its own privacy policy. The collection, processing and use of personal data by third parties is governed by their own privacy policies and terms of service. We recommend reviewing the privacy policy of each relevant third-party service provider.
8. How We Share or Entrust the Processing of Your Data
As a general rule, we do not sell, rent or provide your personal data to third parties unrelated to the purposes of collection. To operate the Website and related services, however, certain data may be processed where necessary by third-party service providers engaged by us, including Website hosting and server providers, email and communication providers, Website maintenance and IT providers, Website security providers, Google Analytics, Microsoft Clarity, and other providers directly related to normal Website operation.
We may also disclose relevant data where permitted or required by law, or where necessary to handle your enquiry or collaboration request with relevant personnel or partners; protect the lawful rights and interests of the Website, the Company, users or third parties; comply with law, a court order or a lawful request from a competent authority; or where you have given prior consent or another lawful basis applies.
Service providers entrusted by us to process personal data may process it only to the extent necessary to provide the relevant services.
9. Cross-border Data Transfers
Some third-party information services used by the Website, such as Google Analytics, Microsoft Clarity, hosting, email or other cloud services, may operate information systems or servers outside the Republic of China (Taiwan). Accordingly, relevant Website usage information or personal data may be transferred, stored or processed across borders to the extent necessary to provide those services. We will manage such data in accordance with applicable law and reasonable information-security measures.
10. Your Rights in Relation to Personal Data
Under Taiwan’s Personal Data Protection Act, you may exercise the following rights with respect to personal data held by us: inquire about or request access; request a copy; request supplementation or correction; request that collection, processing or use be stopped; and request deletion.
To exercise these rights, contact us using the contact information listed in this Policy. To protect your personal data, we may request appropriate information to verify your identity. These rights are subject to applicable law; where the law permits or requires us to continue retaining or processing data, we will do so in accordance with the law.
11. Consequences of Not Providing Personal Data
You may choose whether to provide personal data. However, if you do not provide information necessary to handle a particular enquiry, such as contact details, we may be unable to respond to your questions, contact you, process a partnership enquiry, or provide the information or services you request.
General browsing of the Website does not require you to provide personal data such as your name, telephone number or email address.
12. Personal Data Security
We will take reasonable administrative and technical measures to protect personal data in our possession and reduce the risk of unauthorized access, alteration, disclosure, destruction, loss or other improper use. Such measures may include Website and server security management, access controls, software maintenance and updates, backups and other reasonable information-security measures.
However, no internet transmission or electronic information system can be guaranteed to be absolutely secure, and we cannot promise that information transmission or storage will be entirely free from risk. If a security incident involving personal data occurs, we will take appropriate response and remedial measures according to the nature of the incident and applicable law.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in Website functions, services, information systems or legal requirements. The updated Policy will be published on the Website and the latest update date will be shown on the page. If there are material changes, we may provide appropriate notice depending on the circumstances. We recommend reviewing this page periodically for the latest version of the Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or personal data held by us, or wish to exercise your rights under applicable law, please contact us using the contact details provided on the Website.
Merak
Kaohsiung Office
No. 155, Shangyi St., Xinxing Dist., Kaohsiung City 800007, Taiwan
Website: https://www.meraksply.com/
You may also contact us through the Website’s contact or partnership enquiry form.