FAQ
Find the right answer and the right point of contact.
From product selection and channels to installation and after-sales support, we have organized the questions we hear most often so you can quickly find the information—and the right point of contact—you need.
What do you need?
For consumers, product selection and purchasing are mainly handled through authorized channels. Merak focuses on brand representation, market development and professional partnerships. Sales models vary by brand, so please confirm the purchasing process with the relevant authorized channel.
Different brands use different authorized and partner channels according to their product characteristics. Use the Authorized Channels page to search by brand, region and service type for the most suitable purchasing or consultation point.
Actual pricing may vary by product range, specification, quantity, installation conditions and sales channel. Consumer quotes and purchase enquiries should be directed to an authorized dealer or service channel for information that reflects the actual requirement.
Please refer to the current information published on Merak’s Authorized Channels page. Different partners may represent different brands and services, so we recommend checking the location’s brand and service type before visiting.
Check nearby regions or other partner channels that may provide the service you need. If you still cannot find a suitable contact, use the website enquiry options to tell us the brand and your requirement, and we will help identify the most appropriate next step.
The Merak website currently features partner brands including Parador, Teknos and Bluewater, covering flooring and interior surfaces, professional coatings, and water purification systems for living and spatial applications.
Parador focuses on flooring and interior surface materials; Teknos provides professional coatings and surface solutions; Bluewater specializes in water purification technology and drinking-water systems. Visit each brand page for positioning and product information.
The Merak website is designed to present brand positioning, product direction and market information rather than serve as a complete product database. Ranges, dimensions, colours and technical specifications may change, so detailed information should be confirmed through official brand materials and authorized service channels.
Suitability depends on the space, environmental conditions, installation method and product specification. We recommend consulting an authorized partner or professional with relevant product experience based on the actual conditions.
Sample availability varies by brand and product. For material selection or project needs, please check with an authorized channel or professional partner regarding available samples, colour cards or display options.
Installation for consumers is not Merak’s primary business. Installation arrangements vary by brand, product and partner channel. Before purchasing, confirm the scope of work, cost and responsibilities with the relevant service provider.
Installation is usually arranged case by case by the selling dealer, contractor or service partner. Before purchasing, confirm whether installation is included, who will perform it, the associated cost and after-sales responsibility.
Requirements may differ by substrate, environment, humidity, installation method and site conditions. Follow the brand’s official technical documentation and the guidance of a qualified installer rather than relying on general assumptions.
Cleaning and maintenance vary by material and product. Follow the brand’s official care instructions or confirm the appropriate method with the original purchasing or installation service provider.
For general installation and use questions, first contact the original dealer, installer or authorized service provider, as they know the actual product and site conditions. For larger projects or professional applications, Merak can help connect you with the appropriate technical resources.
If the product has already been purchased or installed, contact the original dealer or installer first. They are best placed to verify the product, order and site conditions and to coordinate the appropriate next step.
Warranty terms vary by brand, product range, use environment and purchase conditions. The applicable warranty is governed by the official documents provided at purchase, the brand’s policy and the relevant service channel.
Please prepare proof of purchase, the purchasing channel, product name or model, purchase or installation date, a description of the issue, and site photos. The more complete the information, the faster the service provider can understand the situation.
Prepare proof of purchase, product information and photos of the issue, then submit the details through the website’s after-sales assistance channel. We will help identify an appropriate service contact based on the brand and circumstances.
Returns and exchanges are generally handled according to the policies of the actual sales channel and brand. Contact the original store first to confirm the applicable conditions and process.
Yes. If you have material selection, design, specification or project collaboration needs, submit the basic information through Merak’s professional/business enquiry form. We will connect you with the appropriate contact according to the brand and requirement.
Yes. For hotels, hospitality, offices, retail, public spaces or other commercial projects, provide the project type, location, current stage and brands of interest. We will help identify the most relevant resources for the requirement.
Available materials vary by brand, product and project requirement. When submitting a professional enquiry, specify the brand, product, type of information required and project stage so we can arrange the next step efficiently.
Please use Merak’s professional/business enquiry form, select “Architecture / Design Project” or “Distribution Partnership”, and provide your company, service area and collaboration needs.
We can help explore how different brands and products may work together within a project. Final suitability must still be evaluated against each brand’s product specifications, installation conditions and project requirements.
Merak focuses on introducing and developing international brands with strong design, quality and professional value. We connect brands with the Taiwan market, professional partners and authorized channels so products can reach the right living and spatial contexts in the right way.
The website currently features Parador, Teknos and Bluewater. Brand partnerships and market development information will be updated as they progress; please refer to the latest information on this website.
No. Merak’s role is brand representation, market development and the coordination of partnership resources. Products are manufactured by each partner brand within its own specialist production system.
Consumers can access products through authorized channels, while Merak also works professionally with interior designers, architects, contractors, dealers and other commercial partners.
Different brands have different products, applications and market channels, so they do not necessarily use the same sales or service model. Merak builds the appropriate partnership and service network around each brand and its market needs.
For Consumers
Questions about products, pricing, purchasing, installation or after-sales support?
Consumers can get more direct product information and local support through our authorized channels.
For PROFESSIONALS
Interested in brand, channel, design or architecture project collaboration?
If you are a designer, architect, contractor, channel partner or brand partner, we welcome a direct conversation with Merak.